Privacy and Cookie Policy – Outstanding Public Services

Civica International Ltd ("we", "us" or "our") is committed to protecting and respecting your privacy. We own and operate the Website and deliver the events for which you are able to register to attend through the Website ("Event").

In this Privacy and Cookies Policy, references to "you" are to any person who submits data to us or the Website about themselves or any living individual in relation to the use of the Website, Events, or any other products and services that are available through the Website (the "Services"). When you use the Website or aspects of it, including when booking Services, we may ask you to provide us with information about you. This Privacy and Cookies Policy sets out how we might use that information.

This Privacy and Cookies Policy (together with any other of our terms and conditions, and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy and Cookies Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

We will only use your personal data in the manner set out in this Privacy and Cookies Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.

For the purpose of the Data Protection Act 2018 (DPA 2018) and General Data Protection Regulation (GDPR), which came into force on 25 May 2018 (the "Act"), the data controller is Civica International Ltd t/a Outstanding Public Services, a company registered in England and Wales under company number 16159504 whose registered office is at 124 City Road, London, EC1V 2NX.

Marketing and Advertising

We use Google Ads, pay-per-click (PPC) advertising, and other digital marketing tools to promote our services. These platforms may use cookies and tracking technologies to deliver targeted advertisements based on your interactions with our Website. This helps us optimise our advertising efforts and ensure that our marketing content is relevant to you. You can manage your ad preferences through the respective platforms' privacy settings.

Questions, comments, and requests regarding this Privacy and Cookies Policy are welcomed and should be addressed to privacy@civica.com. This Privacy and Cookies Policy was most recently updated on 2nd March 2025.